Compact and Bale Privacy Policy

Types of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect commercial and personal identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect your information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your business or personal information will be used for the specific reasons stated on this page only and is gathered through the use of tracking scripts which are only active whilst you browse our website.

Why we collect your information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your information

Our company is hosted on a Service Partners platform. Our Service Partner provide us with the online platform and tracking tools that allows us to sell our products and services to you. Your data may be stored through our service partner's data storage, databases and their general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by our Service Partner and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we may communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail should we have your consent in line with the General Data Protection Regulation 2018.

Methods of tracking visitors to our website

This website tracks personal information through the use of cookies. We also employ tracking tools (e.g. cookies, flash cookies, web beacons, tracking scripts and Google analytics) to track your movements whilst on our site, how you came across our website and the pages on which you depart. We may also obtain your business/company name, location and the keywords you used on search engines to find your way on to our website.


This information is being used to track how we provide our products and services, generate enquiry and for providing lead data to our sales department. If you have visited our website and are a business, we may contact you to discuss your visit and enquiry with regards to our website and business.

Please see below to view which cookies are stored on your computer when visiting our website:

Requesting to see the information we store about you

If you would like to obtain the information that we have gathered about you, please send a request to

Your request will be processed within 30 days.

Withdrawing your consent

If you don’t want us to process your data anymore, please contact us at

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions & contact? no problem

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or to send us a letter to Marketing Department, Compact and Bale, Unit 6 The Hop Kilns, Goblands Farm Business Centre, Court Lane, Hadlow, Tonbridge, Kent,  TN11 0LT