Our customer login portal is interlinked with our helpdesk system to bring live assistance to both our customers and engineers.
Each customer is issued a login username and password with their welcome pack. This allows them to access our portal where they can view, raise and update any issues or make special requests (such as relocation of equipment). These are raised as a ticket for our account management team and engineers to action.
These tickets can also be viewed on our team's mobile devices, allowing them to set an estimated arrival time, update with notes and place service records and breakdown reports for review.
Our account managers and servicing department all have access to our helpdesk to remotely update and close tickets that were raised through the customer portal, by email or through our LiveChat feature.
With our internal management systems and efficient processes, you'll be kept up to date with the latest news regarding your repairs.
On your customer account you will be able to access:
- Contracts, Service Agreements
- Service & Breakdown Reports
- Machine User Manuals
- Risk & Method Statements
- Public & Liability Insurances
- Waste Carrier Licences
- Annual Waste Transfer Notes
Our system has the option to automatically notify by SMS or email when a ticket is opened, updated or closed.
This provides the flexibility to choose how you would like to be notified once you have raised a ticket.
The days of having to chase your service provider are over, our system will keep you up to date at all times.
If you would like to talk to our service department they are available through our customer portal during our standard business hours.
Your conversation with us will be tracked and logged on your account. Our team will be able to raise tickets on your behalf during your session talking to us.